SolTrans

ROUTE 78: Effective immediately, in the event of a BART strike

Route 78 Temporary Bus Stops in event of a BART strike

In the event of a BART strike, SolTrans will connect to the Walnut Creek and Pleasant Hill BART Stations at temporary bus stop locations.

SolTrans buses will pick-up passengers and layover at the following temporary locations:

Pleasant Hill BART Station:
Passenger pick-up on Oak Road
Bus layover area on Las Juntas Way

Walnut Creek BART Station:
Passenger pick-up on Pringle Ave. (at the temporary County Connection Route 21 bus stop).
Bus layover on Riviera Ave.

The Route 78 fare and schedule remain unchanged. For more information on commute alternatives during the possible strike, call 511 or go to www.511.org.

 

Walnut Creek BART station temporary bus stops:

Posted under News

In the Event of a BART Strike: SolTrans to Operate Supplemental Route 80 Service to San Francisco

During the BART strike, SolTrans will operate supplemental Route 80 service to the SF Transbay Terminal during peak morning and afternoon commutes.  The Route 80 schedule and fare remains the same, with supplemental buses continuing on to San Francisco.

Please see the Rider Alert for more details.

Supplemental Service Schedule to/from San Francisco

MORNING- Southbound to SF Transbay Terminal

Vallejo Transit Center El Cerrito del Norte

BART

SF Transbay Terminal
5:30 a.m. 5:58 a.m. 6:35 a.m.
6:00 a.m. 6:28 a.m. 7:05 a.m.
6:30 a.m. 6:57 a.m. 7:35 a.m.
7:00 a.m. 7:27 a.m. 8:05 a.m.
7:30 a.m. 7:57 a.m. 8:35 a.m.
8:00 a.m. 8:27 a.m. 9:00 a.m.

 

AFTERNOON- Northbound to VTC

SF Transbay Terminal Vallejo Transit Center
4:30 p.m. 5:30 p.m.
5:00 p.m. 6:00 p.m.
5:30 p.m. 6:30 p.m.
6:00 p.m. 7:00 p.m.
6:30 p.m. 7:30 p.m.

Posted under News

New SolTrans Taxi Scrip and Intercity Taxi Scrip Available Monday, July 1, 2013

New SolTrans and Intercity Taxi Scrip booklets

The new SolTrans Taxi Scrip and Intercity Taxi Scrip booklets will be available for sale to program participants on Monday, July 1, 2013.

Taxi Scrip booklets expire on the date printed on the booklets. Please purchase only what you will use, as refunds or exchanges will not be made.

Limits will continue to apply.

Intercity Taxi Scrip expires October 1, 2013.
SolTrans Taxi Scrip expires June 30, 2014.

 

Posted under News

Summer Slice! Ride for Half the Price!

 Half priced youth local day passes $1.50, youth multizone $4, local 10-ride $6, and 30-day $22.

Take advantage of the reduced fare passes all summer long and for the beginning of the new school year!

 

Youth local day passes at the reduced rate will be sold onboard local buses.  Ticket offices at the Vallejo Transit Center and 1850 Broadway St. will sell youth local and multi-zone day passes as well as 10-ride and 30-day passes.  These will be the only locations to purchase the reduced passes. 

Posted under News Promotions

ADA Eligibility Process Change — Effective July 1, 2013

ADA Eligibility Process Change effective 7-1-13

An in-person assessment process will now be used for determining ADA paratransit eligibility. The paper application will no longer be used. Certified riders will receive a letter explaining how to make an appointment to recertify before their eligibility expires.

For more information:

  • Ask the driver for an FAQ sheet
  • Come to a public meeting to learn more:
Wednesday, June 19, 2013 at 1:00 p.m.
Benicia Senior Center,
187 East L St, Benicia, CA 94510
 
Thursday, July 11, 2013 at 2:00 p.m.
Vallejo Senior Center,
333 Amador St, Vallejo, CA 94590
 

FAQ’s(Frequently Asked Questions about the NEW Countywide, ADA In-Person Eligibility Assessment Process)

1. Why is this new Countywide InPerson Assessment program replacing the existing paperbased application process?

The simplified In‐Person ADA Eligibility process will result in more accurate and consistent eligibility determinations countywide.  Instead of relying solely on written information, the new countywide In‐Person ADA eligibility program will also give applicants an opportunity to explain their individual circumstances and abilities.  For most applicants, the new countywide in‐person ADA eligibility process will eliminate the need to obtain medical verification of their disability.

2. What is the difference between the new Countywide In-Person ADA Eligibility process and the old paper-based application process?

With the old process, applicants had to complete a lengthy application and submit verification of an existing disability signed by a medical professional.  The new     in‐person application process does not require a paper application or medical verification.  Instead, applicants and current paratransit riders who want to recertify will be invited to come to an assessment center in their community where a highly qualified assessment team will conduct interviews and functional assessments to determine ADA paratransit eligibility.

The new countywide in‐person ADA eligibility program will ensure that quality ADA paratransit service is reserved for individuals who truly need the service in accordance with the Americans with Disabilities Act (ADA), Title 49 Part 37.123.

3. How much will the In-Person Assessment cost me?

The In‐Person Assessment is free for all applicants seeking ADA eligibility to ride paratransit service.  In addition, a complimentary ride to and from the assessment center for the applicant and Personal Care Attendant (PCA) only will be provided upon request.

4. Do I need to go through the  In-Person Assessment if:

  • I am currently ADA eligible to ride paratransit service and am seeking recertification?
  • I have a permanent disability?
  • I have medical verification of my disability?

Yes, to all of the above.  All applicants and current paratransit riders who wish to recertify will participate in the new countywide in‐person ADA eligibility program. For current paratransit riders, an in‐person assessment will be required at the time of their eligibility expiration date.

5. Who will conduct the In-Person ADA Eligibility Assessments?

The interviews and functional assessments will be conducted by C.A.R.E. Evaluators, an independent transit mobility assessment team that specializes in ADA eligibility evaluations.

6.  How do I arrange for an In-Person ADA Eligibility Assessment?

Please call the Paratransit Eligibility Center at (707) 541-7184 to schedule an assessment in your community.  In addition, the customer service representative will schedule a paratransit ride to and from the assessment center if you request one.

7. Where will I go for the In-Person ADA Eligibility Assessment?

Assessment sites have been identified in each city in Solano County.  Assessments will occur in most cities on a weekly basis.  For the smaller communities like Rio Vista and Dixon, assessments will occur monthly, or on an     as-needed basis.  Applicants who live in rural areas of Solano County will be assessed in the city closest to their home.

8. What happens on Assessment day?

When you arrive at the assessment site, a transit mobility specialist will check you in and take your photograph for the Solano County ADA ID Card.  Next, a transit evaluator will meet with you to discuss your disability and your travel abilities and limitations.  At the end of the interview, a functional assessment may also be done if necessary.  Functional assessments are used to assess one’s physical and/or cognitive ability to use fixed-route transit.  The functional assessment may include a short transit walk outside of the assessment facility.  A transit walk is a short walk that is similar to one that you might take to get to the bus stop close to your home.  The purpose is to assess your ability to complete a trip on a bus.  Please dress appropriately for the weather.

9. Can I bring someone with me to the In-Person ADA Eligibility Assessment?

Yes.  Applicants may bring a friend, relative, or advocate with them to the appointment.  However, companions must pay the appropriate fare if they accompany the applicant to the assessment center on paratransit service.  If the applicant requires a Personal Care Attendant, the attendant also rides free.

10. How long will the In-Person ADA Eligibility Assessment take?

The interview portion of the assessment typically takes no more than one hour.  If a functional assessment is deemed to be necessary after the interview, the entire appointment could last about two hours.

11. Do I need to bring anything to the In-Person ADA Eligibility Assessment?

Please bring photo identification to the assessment.  Applicants are welcome, but not required, to bring any relevant information (e.g., medication, medical records) that that prevent you from accessing fixed-route transit.

12. What happens after the In-Person ADA Eligibility Assessment?

Eligibility determinations will be made and sent to your mailing address within 21 days of the completed assessment.  If a determination is not made within 21 days, the applicant will be deemed “presumptively” eligible for paratransit service until a determination is made.  In your determination package you will receive a letter informing you of your eligibility status and information about other transportation options in your community.  If eligible for ADA paratransit service, you will also receive a Solano County ADA Eligibility ID card, and a Paratransit Rider’s Guide.

13. What happens if I am not eligible for ADA paratransit service under the new program?

The C.A.R.E. Evaluators assessment team will provide applicants with information about other transportation options in their community.  Applicants may also contact their local transit operator and/or Solano Napa Commuter Information (SNCI) for more information.  Applicants who are not satisfied with their determination may appeal the decision within 60 days from the date of the determination letter.

 If you have further questions about applying, please contact C.A.R.E. Evaluators at (707) 5417184.

This Program is brought to you by SolTrans and the Solano County Operators in partnership with the Solano Transportation Authority. C.A.R.E Evaluators conduct In-Person ADA Paratransit Eligibility Assessments on behalf of these agencies.

 

Posted under News

SolTrans Service Improvements

SolTrans has identified potential improvements to the fixed route system that would provide for more safe, effective and efficient service.  These improvements, which are summarized below, are also aimed at meeting travel demands and improving service productivity metrics, including on-time performance, and increasing passenger trips.

1)   Route 78:

  • Eliminate the layover on the last inbound trip (towards the Vallejo Transit Center – VTC) at Military/First St., which is not necessary.  This will improve the efficiency and reduce the operating cost of the Route 78.

2)   Route 7:

  • Establish the first timepoint on the first trip of the morning at Admiral Callaghan and Rotary (in front of the Honda Dealership).  A bus is already travelling in this area, and this allows passengers in housing to the north of Redwood Parkway to catch the bus without crossing the street.
  • Bus stops to be relocated, due to safety concerns.  See attached service improvement listing.

3)   Route 3:

  • Reduce layover time at the VTC from 16 to 12 minutes per trip.
  • Extension to Cal Maritime Academy.
  • Bus stops to be added for new service areas.
  • Bus stops to be relocated, due to safety concerns.  See attached service improvement listing.

To view the proposed route extension to Cal Maritime Academy, please click here:

Proposed Route 3 Extension

4)   Limited Service Routes  (LSR) – Serving Schools

  • Continue providing some level of limited, fixed route service that serves various schools in Vallejo and Benicia, primarily for students who do not have access to school bus service or an existing fixed route.  The routes will need to be designed around bell times and the 2013-14 school schedules, both of which are still being finalized by the Benicia Unified School District (BUSD) and the Vallejo City Unified School District (VCUSD).
  •  SolTrans will work closely with both BUSD and VCUSD to insure that LSRs are designed to get students to and from school at bell times and to insure that all students are informed of the SolTrans services.
  • Two weeks prior to the start of the new school year, SolTrans is planning to host back-to-school fairs in both Benicia and Vallejo to help provide information to parents and students.

To view additional route specific information regarding these proposed service improvements, please click here:

Service Improvement Listing

SolTrans is actively pursuing community and stakeholder feedback regarding proposed changes to fixed route service.  Please submit your feedback by June 14, 2013.

For more information about these proposed changes to service, please contact Customer Service at: 707- 648-4666.  Customer comment forms are available at the bottom of each website page.

To read more about how service improvements are made, visit our Planning page on our website:  www.soltransride.com/planning.

Posted under News

10-Ride Punch Passes Expire July 31, 2013

Rider Alert:  10-Ride Punch passes expire 7-31-2013

SolTrans 10-Ride Punch passes, including Paratransit and Dial-A-Ride punch passes, expire 7/31/2013.


(NoteThis does not include 10-ride passes with the magnetic stripe on the back.)

Please purchase only what you will use, as refunds or exchanges will not be made.

 

New Multi-Zone, Paratransit and Dial-A-Ride Passes will be made available for sale a few days prior to August 1, 2013.

Posted under News