ADA Eligibility Process Change — Effective July 1, 2013

ADA Eligibility Process Change effective 7-1-13

An in-person assessment process will now be used for determining ADA paratransit eligibility. The paper application will no longer be used. Certified riders will receive a letter explaining how to make an appointment to recertify before their eligibility expires.

For more information:

  • Ask the driver for an FAQ sheet
  • Come to a public meeting to learn more:
Wednesday, June 19, 2013 at 1:00 p.m.
Benicia Senior Center,
187 East L St, Benicia, CA 94510
Thursday, July 11, 2013 at 2:00 p.m.
Vallejo Senior Center,
333 Amador St, Vallejo, CA 94590

FAQ’s(Frequently Asked Questions about the NEW Countywide, ADA In-Person Eligibility Assessment Process)

1. Why is this new Countywide InPerson Assessment program replacing the existing paperbased application process?

The simplified In‐Person ADA Eligibility process will result in more accurate and consistent eligibility determinations countywide.  Instead of relying solely on written information, the new countywide In‐Person ADA eligibility program will also give applicants an opportunity to explain their individual circumstances and abilities.  For most applicants, the new countywide in‐person ADA eligibility process will eliminate the need to obtain medical verification of their disability.

2. What is the difference between the new Countywide In-Person ADA Eligibility process and the old paper-based application process?

With the old process, applicants had to complete a lengthy application and submit verification of an existing disability signed by a medical professional.  The new     in‐person application process does not require a paper application or medical verification.  Instead, applicants and current paratransit riders who want to recertify will be invited to come to an assessment center in their community where a highly qualified assessment team will conduct interviews and functional assessments to determine ADA paratransit eligibility.

The new countywide in‐person ADA eligibility program will ensure that quality ADA paratransit service is reserved for individuals who truly need the service in accordance with the Americans with Disabilities Act (ADA), Title 49 Part 37.123.

3. How much will the In-Person Assessment cost me?

The In‐Person Assessment is free for all applicants seeking ADA eligibility to ride paratransit service.  In addition, a complimentary ride to and from the assessment center for the applicant and Personal Care Attendant (PCA) only will be provided upon request.

4. Do I need to go through the  In-Person Assessment if:

  • I am currently ADA eligible to ride paratransit service and am seeking recertification?
  • I have a permanent disability?
  • I have medical verification of my disability?

Yes, to all of the above.  All applicants and current paratransit riders who wish to recertify will participate in the new countywide in‐person ADA eligibility program. For current paratransit riders, an in‐person assessment will be required at the time of their eligibility expiration date.

5. Who will conduct the In-Person ADA Eligibility Assessments?

The interviews and functional assessments will be conducted by C.A.R.E. Evaluators, an independent transit mobility assessment team that specializes in ADA eligibility evaluations.

6.  How do I arrange for an In-Person ADA Eligibility Assessment?

Please call the Paratransit Eligibility Center at (707) 541-7184 to schedule an assessment in your community.  In addition, the customer service representative will schedule a paratransit ride to and from the assessment center if you request one.

7. Where will I go for the In-Person ADA Eligibility Assessment?

Assessment sites have been identified in each city in Solano County.  Assessments will occur in most cities on a weekly basis.  For the smaller communities like Rio Vista and Dixon, assessments will occur monthly, or on an     as-needed basis.  Applicants who live in rural areas of Solano County will be assessed in the city closest to their home.

8. What happens on Assessment day?

When you arrive at the assessment site, a transit mobility specialist will check you in and take your photograph for the Solano County ADA ID Card.  Next, a transit evaluator will meet with you to discuss your disability and your travel abilities and limitations.  At the end of the interview, a functional assessment may also be done if necessary.  Functional assessments are used to assess one’s physical and/or cognitive ability to use fixed-route transit.  The functional assessment may include a short transit walk outside of the assessment facility.  A transit walk is a short walk that is similar to one that you might take to get to the bus stop close to your home.  The purpose is to assess your ability to complete a trip on a bus.  Please dress appropriately for the weather.

9. Can I bring someone with me to the In-Person ADA Eligibility Assessment?

Yes.  Applicants may bring a friend, relative, or advocate with them to the appointment.  However, companions must pay the appropriate fare if they accompany the applicant to the assessment center on paratransit service.  If the applicant requires a Personal Care Attendant, the attendant also rides free.

10. How long will the In-Person ADA Eligibility Assessment take?

The interview portion of the assessment typically takes no more than one hour.  If a functional assessment is deemed to be necessary after the interview, the entire appointment could last about two hours.

11. Do I need to bring anything to the In-Person ADA Eligibility Assessment?

Please bring photo identification to the assessment.  Applicants are welcome, but not required, to bring any relevant information (e.g., medication, medical records) that that prevent you from accessing fixed-route transit.

12. What happens after the In-Person ADA Eligibility Assessment?

Eligibility determinations will be made and sent to your mailing address within 21 days of the completed assessment.  If a determination is not made within 21 days, the applicant will be deemed “presumptively” eligible for paratransit service until a determination is made.  In your determination package you will receive a letter informing you of your eligibility status and information about other transportation options in your community.  If eligible for ADA paratransit service, you will also receive a Solano County ADA Eligibility ID card, and a Paratransit Rider’s Guide.

13. What happens if I am not eligible for ADA paratransit service under the new program?

The C.A.R.E. Evaluators assessment team will provide applicants with information about other transportation options in their community.  Applicants may also contact their local transit operator and/or Solano Napa Commuter Information (SNCI) for more information.  Applicants who are not satisfied with their determination may appeal the decision within 60 days from the date of the determination letter.

 If you have further questions about applying, please contact C.A.R.E. Evaluators at (707) 5417184.

This Program is brought to you by SolTrans and the Solano County Operators in partnership with the Solano Transportation Authority. C.A.R.E Evaluators conduct In-Person ADA Paratransit Eligibility Assessments on behalf of these agencies.


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