SolTrans

Policies

Title VI Policy

 

Any person who feels that he or she, individually, or as a member of any class of persons, on the basis of race, color, national origin, age, sex, disability, religion, or low-income status has been excluded from or denied the benefits of, or subjected to discrimination under any program or activity receiving federal financial assistance through SolTrans may file a written complaint with the SolTrans Operations Manager – 311 Sacramento Street, Vallejo, CA 94590.

Such complaint must be filed within 180 calendar days after the date the person believes the discrimination occurred.

For more information via the internet go to: www.fta.dot.gov/civilrights/civil_rights_5088.html

 

English Title VI Complaint Forms

Titulo VI Formulario de Queja en Espanol

 

ADA Paratransit Passenger No-Show Policy

 
Effective March 1, 2013
 

SolTrans has adopted a new ADA Paratransit Passenger No-Show policy in an effort to bring our riders more efficient paratransit service, and to be up to date with FTA findings, best practices, and community input.

View the SolTrans ADA Paratransit No-Show Policy by clicking here:  ADA Paratransit Passenger No-Show Policy.