SolTrans

ADA Paratransit Passenger Policies

ADA Paratransit Riders Guide

ADA Paratransit Passenger No-Show Policy


ADA Paratransit Passenger No-Show Policy

Effective March 1, 2013

SolTrans has adopted an ADA Paratransit Passenger No-Show policy in an effort to bring our riders more efficient paratransit service, and to be up to date with FTA findings, best practices, and community input. No-shows are recorded each time a paratransit passenger makes a late cancellation, forgets to cancel a trip, declines the trip at the door, or is not available for pick-up for a scheduled trip.

View the complete ADA Paratransit Passenger No-Show Policy