SolTrans

Clipper

Clipper is an all-in-one transit card that keeps track of any passes and cash value that you load onto it, while applying all applicable fares, discounts and transfer rules.  This lets you customize your card for your own transit needs.  A Clipper card makes boarding faster, eliminates the need to carry exact change, and can be registered for added protection in case it’s lost.

You may use Clipper on many public transit services all over the San Francisco Bay Area, including BART.  The newly participating transit agencies include SolTrans, Fairfield and Suisun Transit (FAST), Vacaville City Coach, and the VINE.

Where to Get A Clipper Card

By Mail

Call Clipper at 877-878-8883 (TDD/TTY 711 or 800.735.2929 and type “Clipper”), or visit www.clippercard.com.  Adult Clipper cards cost $3. Clipper waives this fee if you set up Auto-load when you order your card online. Allow up to 10 days for delivery.

In Person

You can add cash value and passes to a Clipper card at all locations, except BART ticket machines, which only add cash value. You can also get an adult Clipper card at retailers, ticket offices, and Muni and Golden Gate Ferry ticket machines. Adult, Youth and Senior Clipper cards are available at the Vallejo Transit Center, 311 Sacramento St., Vallejo, CA 94590.  For more information about discounted fare Clipper cards, visit www.clippercard.com/ClipperWeb/discounts/index.do

Retailers cannot accept transit benefit debit cards, but most accept transit benefit vouchers – you may want to call ahead to confirm. Ticket offices and ticket machines accept transit benefit debit cards.

Retailers

Retailers in SolTrans’ service area offering Adult Clipper cards for sale include:

Walgreens, 2647 Springs Rd, Vallejo
Walgreens, 1050 Redwood St, Vallejo

Using Clipper on SolTrans

Clipper card users pay a reduced fare when boarding SolTrans Local Routes until January 2020. To learn more visit Save with the Clipper Card.

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How to Use Clipper on SolTrans

Important Clipper Limitations in Solano County

Clipper cash fares and passes are not available for trips that begin and end within Solano County. Clipper charges the Out of County Express fare on all SolanoExpress routes (Red, Yellow and Blue Lines).  Riders traveling between Benicia and Vallejo on the Yellow line or within Solano County on the Red or Blue line should purchase a paper pass from SolTrans or FAST ticket offices, a Solano County Day Pass onboard the bus, or pay the fare with cash to receive the lower fare rate, as new Within Solano County passes are not available on Clipper.a

  • Please note that Clipper charges the Express fare on all SolanoExpress routes (Routes 80/82 and Yellow Line).  Riders traveling locally (Benicia to Vallejo) on the Yellow line or on Route 85 should use a SolTrans paper pass or pay the cash fare to receive the proper fare rate.
  • If you plan on traveling on both SolTrans and FAST systems please purchase a paper pass from either SolTrans or FAST ticket offices, new inter-agency passes are not available on Clipper.

Low or No Balance

If your card balance is low, the reader will beep twice and display a yellow light. You can still board the bus, but you will need to add value to your card before your next trip. If you do not have enough value on your card, the reader will beep three times and display a red light, and you will not be able to pay your fare with Clipper.

  • Clipper Card minimum balance is $2.00 for Adult, Youth and Reduced Clipper card holders across the Napa- Solano County agencies

Clipper Discounts

Youth Clipper Card (6-18)

Senior Clipper Card for persons 65+

Regional Transit Connection (RTC) Clipper Card for persons under 65 with qualifying disabilities

Clipper Discount Card FAQ’s

 

Clipper Transfers on SolTrans

There are no transfers within the SolTrans system, (SolTrans bus to SolTrans bus).

Transfers to and from other Transit Agencies

If you are transferring to another transit agency that accepts Clipper, you do not need a paper transfer.  Transfers to and from other bus agencies are good for 60 minutes.

Currently, Clipper supports transfers to/from SolTrans and connecting transit agencies including:

  • FAST Routes 2, 3, 6, 7, 20
  • Golden Gate Transit 40/42
  • NAPA VINE Route 11
  • San Francisco Bay Ferry (Vallejo-SF Ferry only)*

SolTrans has reciprocal local fare credit agreements with these operators. So a transfer to a local route is free or a transfer to a regional route is reduced fare (regional fare minus a local fare credit).

Full fares are charged for transfers to SolTrans buses from transit agencies who do not have a reciprocal fare agreement with SolTrans or from agencies which are not yet on Clipper.

Passengers transferring from connecting agencies which accept our transfers but which are not yet on Clipper (including WestCat and County Connection) will need to use a paper transfer and pay cash or paper fare media.  In these cases, the Clipper card does not recognize a transfer occurred and will charge a full fare.

Transfers between SolTrans and Vallejo SF Bay Ferry

Transfers between SolTrans and the Vallejo SF Bay Ferry receive a local fare credit of $1.75 for adults, $1.50 for youth and $0.85 for Seniors/Persons with Disabilities/Medicare card holders.

This means SolTrans riders transferring from a local bus route can pay a reduced Clipper e-cash fare on the Vallejo-SF Ferry of $8 for adults, $5 for youth, and $5.65 for Seniors/Persons with Disabilities/Medicare. 

For Ferry riders transferring to the SolTrans system, transfers are free on local bus routes.  Clipper will only detect e-cash transfers as the Ferry Monthly Pass is not currently available on Clipper.

Clipper Launch Events occurred November 3rd through November 20th, 2014