General Public Dial-a-Ride Service Policies
Effective November 21, 2013
Solano County Transit (SolTrans) offers origin-to-destination, shared-ride service to Benicia residents via the General Public Dial-A-Ride system within the city limits of Benicia only. This service is open to the general public with no application necessary for its use.
Hours of Operation
SolTrans operates General Public Dial-A-Ride service Mondays through Fridays from 5:50 a.m. to 8:20 p.m., and on Saturdays from 7:00 a.m. to 7:00 p.m. General Public Dial-A-Ride service is not offered on Sundays. There is also no service on major holidays including Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day and New Year’s Day. SolTrans operates Saturday service hours on the following holidays: Day after Thanksgiving, Martin Luther King Day, Veterans’ Day, and Presidents’ Day.
Reservations are required for General Public Dial-A-Ride, and trips are scheduled on a first-come, first- served basis. If the requested pick-up time is not available, the reservationist may negotiate the pick-up time with a passenger. Reservations can be made one (1) to three (3) days in advance between the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, and from 9:00 a.m. to 4:00 p.m. on Saturdays. Individuals requiring a Monday pick-up must make a reservation at least two (2) days in advance, as reservationists are not available on Sundays. Same-day reservations are accommodated, schedule permitting only, with a minimum of two (2) hours advance notice. Flag service is not permitted for this service.
Should passengers need to cancel a scheduled trip, they are required to do so at least 60-minutes before their scheduled ride. SolTrans makes every effort to schedule trips efficiently to deliver the maximum number of transit rides, and for utilizing transit funds responsibly. Early scheduling and timely trip cancellations maximizes system efficiency and productivity. However, late cancellations or passenger “no-shows” result in scheduling inefficiencies, impacts to others who also wish to use the service, and financial resources being used to pay for trips not taken. SolTrans will apply the rules for No-shows on Paratransit service to Dial-a-Ride as well.
Please note that General Public Dial-A-Ride service is not complementary paratransit service as defined by the Americans with Disabilities Act (ADA). It is not governed by ADA regulations that apply specifically and only to complementary paratransit service. However, paratransit-eligible clients will be accommodated on either General Public Dial-A-Ride for Benicia-only trips, or on Paratransit Service according to the ADA service criteria.
Persons wishing to utilize the General Public Dial-A-Ride service may schedule or cancel a trip by calling 707-649-5401 betwen 8:00 a.m. and 5:00 p.m., Monday through Friday, and from 9:00 a.m. to 4:00 p.m. on Saturdays. Customers needing more information about this service are encouraged to visit our website at www.soltransride.com, or call our main information line at 707-648-4666.