SolTrans

SolTrans ADA Paratransit Bus Service

SolTrans ADA Paratransit bus service is available to qualified, certified persons with disabilities unable to board a regular SolTrans fixed route bus, access a SolTrans bus stop, or otherwise navigate the regular fixed route bus system due to a disabling condition as defined by the Americans with Disabilities Act (ADA).  This does not include disabilities that only make use of accessible transit service difficult or inconvenient.

SolTrans Paratransit provides shared ride, origin to destination bus service by advance appointment.  Service operates parallel to the fixed route system, during the same hours and days.  SolTrans ADA Paratransit fares are listed on the Fare Structure tab of our website.

Eligibility and Information:  (707) 541-7184

Please click here for more information.

 

Ride for 25 Pilot Program

Effective May 1, 2014
 

PROGRAM OVERVIEW

The SolTrans Board of Directors approved a pilot program for SolTrans customers with ADA paratansit certification. The pilot program will allow you to simply show your ADA paratransit ID card and pay a discounted fare of $0.25 on local fixed route buses. This program will save you $0.60 each time you board a local bus!

WHO CAN RIDE

Personal Care Attendants (PCAs) may also pay the same low fare of $0.25 per boarding when assisting ADA paratransit certified customers on the SolTrans local fixed routes. How do you know if you’re certified to ride with a PCA? Your ADA paratransit ID card will state “PCA: Yes” or “PCA: Sometimes”. The discounted fare for PCAs does not include additional companions or family members. They will still need to pay the local base fare in cash or another approved form of payment like a SolTrans Pass.

ACCESSIBILITY

SolTrans buses are fully accessible and can accommodate a range of mobility devices. The buses kneel and can deploy a ramp for easy, level boarding.

ID CARD REQUIRED

ADA paratransit certified customers must have their cards on hand to receive this SolTrans discount. If you have current ADA paratransit eligibility but do not have an ID card (because you certified for paratransit service before July 1, 2013), you may come to the Vallejo Transit Center, located at 311 Sacramento Street in Vallejo, with a government-issued ID such as a DMV driver’s license or senior ID card on Tuesdays and Wednesdays from 9:00am to 12:00pm and on Saturdays from 9:00am to 2:00pm. Staff will make a copy of your ID, take your photo and mail you an ID card within 21 days.

ROUTE INFO

Ride for $0.25 is only for local fixed routes 1-7 and limited service routes 12, 15 and 17. This fare is not valid on SolTrans intercity (multizone) buses.

Ride for 25
 

SolTrans ADA Paratransit Rider’s Guide

Effective July 1, 2013
 

A copy of the ADA Paratransit Rider’s Guide has been mailed to all certified SolTrans ADA Paratransit passengers.  Newly certified passengers will receive a copy from CARE Evaluators.

To print the Rider’s Guide as a full color booklet, please click the link below.  The booklet prints best two-sided and flipped on the short edge,  (page settings are horizontal, landscape, on 8.5″ x 11″ standard paper).

SolTrans ADA Paratransit Rider’s Guide booklet for print

To print a simple text version of the Rider’s Guide on standard paper, please click the link below:

SolTrans ADA Paratransit Rider’s Guide text version for print

To view the complete information on our website, please click here.

 

NEW for SolTrans Paratransit : ADA In-Person Eligibility Assessment Process

Effective July 1, 2013
 

SolTrans and all the Solano County Operators, in partnership with the Solano Transportation Authority, are implementing a new In-Person ADA Eligibility Assessment Process.  The old paratransit paper application will no longer be used.

Click the link for more details: Link to New ADA Eligibility Assessment Process

 

SolTrans ADA Paratransit Passenger No-Show Policy

Effective March 1, 2013
 
SolTrans ADA Paratransit Passenger No Show Policy
 

SolTrans has adopted a new ADA Paratransit Passenger No-Show policy in an effort to bring our riders more efficient paratransit service, and to be up-to-date with FTA findings, best practices, and community input.

View the No-Show Policy by clicking here:  ADA Paratransit Passenger No-Show Policy.