Code of Conduct
Effective March 20, 2014
SolTrans has adopted a Code of Conduct policy. SolTrans delivers safe, reliable and efficient transportation services that link people, jobs, and our communities. By riding with SolTrans, you agree to follow the Code of Conduct, which applies to our entire bus system. Violations may result in immediate removal from a bus or facility and suspension of riding privileges.
View the complete SolTrans Code of Conduct
ADA Complaints Policy
SolTrans is committed to providing safe, reliable, and accessible transportation services. Any person who believes that they have been discriminated against or denied full participation in SolTrans’ services or programs on the basis of disability is encouraged to file an ADA complaint. Customers may file ADA complaints using the webform at soltransride.com, by email to firstname.lastname@example.org, by telephone at (707) 736-6990, and by mail or in person at:
Vallejo Transit Center
311 Sacramento St
Vallejo, CA 94590
SolTrans O&M Facility
1850 Broadway St
Vallejo, CA 94589
All ADA complaints should be directed to the attention of the Manager, Operations & Planning. Assistance filing ADA complaints will be provided upon request.
View the complete SolTrans ADA Complaints Policy
Reasonable Modification of Policies and Procedures
Effective September 17, 2015
SolTrans is committed to providing safe, reliable, and accessible transportation servicess. To ensure equity and fairness, and to comply with Federal law, SolTrans has a process for requesting Reasonable Modifications to existing Policies and Procedures to avoid discrimination on the basis of disability. SolTrans grants such modifications on an individual basis provided that do so:
- is within the authority of SolTrans;
- does not fundamentally alter the nature of its services;
- does not constitute a direct threat to the health and safety of others;
- will not impose an unreasonable financial or administrative burden; and
- will not require the commission of an illegal act on the part of SolTrans or its contractors.
View the entire SolTrans Statement on Reasonable Modification of Policies
Tickets and Passes Distribution Policy
Effective May 18, 2017
This policy governs the distribution, use and reporting of tickets or passes to a facility, event, show or performance for entertainment, amusement, recreation or similar purpose donated or given to SolTrans.
View the entire Tickets and Passes Distribution Policy
Agency Reports of Ceremonial Role Events and Ticket/Pass Distributions
Reports for the last 12 months are shown below. To obtain reports prior to the last 12 months, please enter your request in the comment field at the bottom of this webpage to the attention of SolTrans Board Clerk.
|Agency/Department Name||Function/Event Name||Date Filed|
|SolTrans Employee & Constituent||Vallejo Chamber Dinner & Auction||5/30/19|
|SolTrans Employee & Constituent||Visit Vallejo Tourism Luncheon||5/30/19|
|SolTrans Board, Employees & Constituents||Florence Douglas Center International Gala and Auction||4/1/19|
|SolTrans Employees & Constituents||Benicia Chamber Installation Dinner||3/4/19|
|SolTrans Constituents||Vallejo Chamber Installation Dinner||3/4/19|
|SolTrans Board & Employees||Rebuilding Together Solano County Annual Renovatin Rocks the House||1/2/19|
|SolTrans Board||Solano Community College Annual Benefit Gala||9/20/18|
|SolTrans Board & Employees||APAPA Annual Celebration of Young Leaders||9/10/18|