Title VI Policy

ADA Paratransit Passenger No-Show Policy

Code of Conduct

Reasonable Modification of Policies and Procedures

Title VI Policy

 Effective March 31, 2016

Any person who feels that he or she has been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any SolTrans service, program or activity, and believes the discrimination is based upon race, color or national origin, may file a formal complaint with the SolTrans Civil Rights Officer. Please download a printable complaint form below and mail it to us at – 311 Sacramento Street, Vallejo, CA 94590.

Complaints must be filed within 180 calendar days after the date the person believes the discrimination occurred.

More Information

ADA Paratransit Passenger No-Show Policy

 Effective March 1, 2013

SolTrans has adopted an ADA Paratransit Passenger No-Show policy in an effort to bring our riders more efficient paratransit service, and to be up to date with FTA findings, best practices, and community input. No-shows are recorded each time a paratransit passenger makes a late cancellation, forgets to cancel a trip, declines the trip at the door, or is not available for pick-up for a scheduled trip.

View the complete policy by clicking here:  ADA Paratransit Passenger No-Show Policy.

SolTrans Code of Conduct

 Effective March 20, 2014

SolTrans has adopted a Code of Conduct policy. SolTrans delivers safe, reliable and efficient transportation services that link people, jobs, and our communities. By riding with SolTrans, you agree to follow the Code of Conduct, which applies to our entire bus system. Violations may result in immediate removal from a bus or facility and suspension of riding privileges.

View the complete Code of Conduct by clicking here:  SolTrans Code of Conduct.

Reasonable Modification of Policies and Procedures

Effective September 17, 2015

SolTrans is committed to providing safe, reliable, and accessible transportation servicess. To ensure equity and fairness, and to comply with Federal law, SolTrans has a process for requesting Reasonable Modifications to existing Policies and Procedures to avoid discrimination on the basis of disability. SolTrans grants such modifications on an individual basis provided that do so is within the authority of SolTrans; does not fundamentally alter the nature of its services; does not constitute a direct threat to the health and safety of others; will not impose an unreasonable financial or administrative burden; and will not require the commission of an illegal act on the part of SolTrans or its contractors.

View the entire process by clicking here: SolTrans Statement on Reasonable Modification of Policies.

SolTrans Request for Reasonable Modification (English)