ADA Complaints Policy

ADA Paratransit Passenger Policies

Code of Conduct

Reasonable Modification of Policies and Procedures

Tickets and Passes Distribution Policy

Title VI

Code of Conduct

Effective March 20, 2014

SolTrans has adopted a Code of Conduct policy. SolTrans delivers safe, reliable and efficient transportation services that link people, jobs, and our communities. By riding with SolTrans, you agree to follow the Code of Conduct, which applies to our entire bus system. Violations may result in immediate removal from a bus or facility and suspension of riding privileges.

View the complete SolTrans Code of Conduct

ADA Complaints Policy


SolTrans is committed to providing safe, reliable, and accessible transportation services. Any person who believes that they have been discriminated against or denied full participation in SolTrans’ services or programs on the basis of disability is encouraged to file an ADA complaint. Customers may file ADA complaints using the webform at, by email to, by telephone at (707) 736-6990, and by mail or in person at:

Vallejo Transit Center
311 Sacramento St
Vallejo, CA 94590


SolTrans O&M Facility
1850 Broadway St
Vallejo, CA 94589

All ADA complaints should be directed to the attention of the Manager, Operations & Planning. Assistance filing ADA complaints will be provided upon request.

View the complete SolTrans ADA Complaints Policy

Reasonable Modification of Policies and Procedures

Effective September 17, 2015

SolTrans is committed to providing safe, reliable, and accessible transportation servicess. To ensure equity and fairness, and to comply with Federal law, SolTrans has a process for requesting Reasonable Modifications to existing Policies and Procedures to avoid discrimination on the basis of disability. SolTrans grants such modifications on an individual basis provided that do so:

  1. is within the authority of SolTrans;
  2. does not fundamentally alter the nature of its services;
  3. does not constitute a direct threat to the health and safety of others;
  4. will not impose an unreasonable financial or administrative burden; and
  5. will not require the commission of an illegal act on the part of SolTrans or its contractors.

View the entire SolTrans Statement on Reasonable Modification of Policies

SolTrans Request for Reasonable Modification (English)

Tickets and Passes Distribution Policy

Effective May 18, 2017

This policy governs the distribution, use and reporting of tickets or passes to a facility, event, show or performance for entertainment, amusement, recreation or similar purpose (the “Event”) donated or given to Solano County Transit (SolTrans). This policy is established in accordance with Section 18944.1 of the Fair Political Practices Commission (“FPPC”) Regulations and identifies the circumstances under which SolTrans’ distribution of tickets or passes to a SolTrans official for which no consideration of equal or greater value is provided by the public official does not result in a gift to the individual official or employee. Tickets or passes distributed and accounted for in compliance with this policy and Section 18944.1 will not be considered gifts to SolTrans officials who make use of such tickets and passes.

View the entire SolTrans Tickets and Passes Distribution Policy

Agency Reports of Ceremonial Role Events and Ticket/Pass Distributions

Reports for the last 12 months are shown below. To obtain reports prior to the last 12 months, please contact the SolTrans Board Clerk at (707) 736-6990, or enter your request in the comment field at the bottom of this webpage.

2017-2018 FPPC Form 802 Filings (Report of Ceremonial Role Events and Ticket Admission Distributions)

Agency/Department Name Function/Event Name Date Filed
SolTrans Board Solano Community College Annual Benefit Gala 9/20/18
SolTrans Board & Employees APAPA Annual Celebration of Young Leaders 9/10/18
SolTrans Board Rebuilding Together Solano County Sponsor & Volunteer Appreciation Breakfast 5/14/18
SolTrans Board & Vallejo City Council Florence Douglas Senior Center Gala & Auction 5/7/18
SolTrans Board & Employees Benicia Chamber Installation Dinner 1/31/18
SolTrans Board & Employees Vallejo Chamber Installation Dinner 1/31/18
 SolTrans Employee Filipino American Chamber Holiday Event  1/05/18
SolTrans Employees, BB&B, Senate District 3, & Congressional District 5 Rebuilding Together Solano County- Renovation Rocks the House 11/30/17
SolTrans Employees Filipino American National Historical Society dinner 10/20/17
SolTrans Employees NAACP Vallejo Annual Banquet 10/03/17
SolTrans Board & Senate District 3 APAPA Fundraiser Gala 9/8/17
SolTrans Employees & BB&B Business Group Vallejo Community Arts Foundation Event 9/8/17
SolTrans Board & Employees Employee Appreciation Event 9/8/17